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Training Manager - Piney Flats Distribution

Job ID 0816831 Date posted 10/02/2017

Business Unit Summary

The HSN Piney Flats, Tennessee fulfillment center works behind the scenes to ensure our customers receive the right product quickly and efficiently. This 24 hour operation offers employees the chance to work in a state-of-the-art automated distribution environment.

A Day in the Life

The Training Manager will be responsible for managing all facets of fulfillment operations training and continuous learning and development needs of warehouse associates. Key responsibilities for the trainer include the design and delivery of training programs, as well as the management of training operations within the fulfillment center and the creation and maintenance of standard operating procedures. In partnership with human resources, operations leadership, and internal partners, the trainer is responsible for ensuring the development of dynamic training programs and supportive learning tools.

  • Partners with leaders, system owners, and other subject matter experts to understand performance goals to create appropriate learning objectives designed to meet performance expectations
  • Design and revise courseware using a sound instructional approach, conformance to standards and efficacy in meeting objectives
  • Develop content, tools and materials for training programs
  • Effectively partner with recruiting, systems, leadership, and other department to ensure streamlined operations in support of new hire training and continuous education
  • Design and deliver of Train-the-Trainer instruction when leveraging training support specialist and other training delivery resources
  • Leverage evaluation strategies to measure the performance of training programs
  • Support the learning and development needs across all fulfillment centers

Keys to Success

At HSN, if you are Agile, Innovative, Pioneering, Dynamic, Boundaryless, Passionate, Customer-Centric, Collaborative, and Results-Focused, you will love it here!

Must Haves
  • Proficient in instructional design standards and methodologies
  • Experience in developing high-quality, interactive, visual aids/presentations, participant workbooks and job aids
  • Understanding of Adult Learning principles
  • Minimum of 3 years of learning and development experience in facilitation or design
  • Must be able to work a flexible schedule to support the variety of schedules within the fulfillment center
Candidates will be considered in totality of their skills and experience versus strict interpretation of “must haves”.

Nice to Haves
  • Certification in Instructional Design
  • Experience with design authoring tools
  • Experience managing an LMS
  • Project management certification

HSN’s unique blend of Retail, Television and eCommerce create a one-of-a-kind working environment.  Our employees enjoy a competitive benefit program including health and retirement plans, merchandise discounts, volunteer days, and more.  We encourage growth and development across the company.  Most importantly, we have fun.  Follow HSN Careers on Facebook, Twitter and LinkedIn. 


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About HSN, Inc.

HSN, Inc. (Nasdaq:HSNI) is a $4 billion interactive multichannel retailer with strong direct-to-consumer expertise among its two operating segments, HSN and Cornerstone. HSNi offers innovative, differentiated retail experiences on TV, online, via mobile devices, in catalogs, and in brick and mortar stores. HSN, a leading interactive multichannel retailer which offers a curated assortment of exclusive products combined with top brand names, now reaches approximately 94 million homes (24 hours a day, seven days a week, live 364 days a year) offers a differentiated digital experience by leveraging content, community and commerce. In addition to its existing media platforms, HSN is the industry leader in transactional innovation, including services such as HSN Shop by Remote®, the only service of its kind in the U.S., the HSN Shopping App for mobile handheld devices and HSN on Demand®. Cornerstone comprises leading home and apparel lifestyle brands including Ballard Designs®, Frontgate®, Garnet Hill®, Grandin Road®, and Improvements®.  Cornerstone distributes approximately 325 million catalogs annually, operates five separate digital sales sites and operates 14 retail and outlet stores.


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