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Sr Operations Manager, 2nd Shift

Job ID R45848 Date posted 06/30/2020

HSN's Senior Operations Manager's responsibility exists for managing and leading the tactical and strategic functionality of their site operation. Under the direction of the General Manager , the Senior Operations Manager has core responsibilities to develop, implement and assure that all objectives meet or exceed expectations. The Leader is responsible for the development and training of their teams of exempt and non-exempt employees in meeting departmental and site goals and objectives related to culture, costs, service cycle time, and quality. Cultural goals will be accomplished in the development of an engaged and safe workforce through the successful application and practice of HSN’s Leadership Competency Model. Costs and service cycle times are effectively controlled through the economical utilization of personnel, materials and equipment. Quality goals are achieved through effectively executing the department’s standard operating procedures, processes, and methods.

Job Description Details

Job Description

Some Responsibilities Include:

  • Leads the operation of a multi-shift, 7 day per week, multi-department variable volume distribution operation’s team, including productivity, financial and service objectives that meet the demands of our customer.
  • Leads 24/7 Operations team to support the highest level of location accuracy, by achieving and implementing sound operating processes and procedures.
  • Provide strong leadership and coaching on an ongoing basis.
  • Initiate and develop short and long-term operational and strategic plans.
  • Networks and consults with corporate / site resources and facilities staff to ensure low-cost efficiencies and high service levels are consistently maintained.
  • Prepare area budgets with various financial reports and corporate resources in the Finance area.   Develop strategic and tactical plans to operate within an approved cost structure.
  • Ensure consistency and compliance with departmental and company policies.
  • Provide leadership and builds an engaged Culture by modeling The QVC Difference Values and operating principles, ensuring all employees are treated consistently, fairly, ethically and respectfully. Exemplify strong communication, interpersonal and problem solving skills.
  • Leads the team in creating an atmosphere that enables the dialog and commitments that promote a continuous improvement mindset and has a favorable impact on the effectiveness and efficiency of the site through accuracy measurements.
  • Foster a sense of teamwork and collaboration with the operational stakeholders in an effort to maximize business results performance.
  • Lead and develop methods of improving specific aspects of the operation such as process and procedures that lead to improve operational effectiveness and efficiency gains.
  • Reviews existing operations to determine what improvements can be made to areas, which allow for cost reduction, increased speed, and improved customer service.
  • Develop policies and procedures to meet new or changing conditions within the department.  Ensure consistency among sites in quality policies and practices. Interface with necessary stakeholders across the network to obtain alignment and implement corrective action measures.
  • Be a multi-functional resource for all aspects of the operation.  Incorporate cross-training of staff to ensure flexibility of workforce.
  • Lead in the development and implementation of operational plans to achieve designated departmental objectives.  Create new programs that will enhance the quality and operational control of functions impacting the cost, service and impact to the customer.
  • Develop goals and objectives with leaders. Monitor and assess performance on a regular basis through regular check-in meetings.
  • Ensure consistency and timely completion of all administrative functions.
  • Conducts regularly scheduled roundtable meetings, 2 per month, as per program, inclusive of all schedules/shifts and departments
  • Develop and submit an annual budget plan for your areas of responsibly.  Monitors expenses against budgeted costs and provide explanations for variances for all.
  • Partners with the Site Quality and Operations Control manager, Side Production Planning Manager, Manager MHE Maintenance and Head of XXX , define and implement quality guidelines for specified job functions.  Support audit techniques and error capturing to ensure products and procedures meet or exceed the established inventory and quality standards. 
  • Designs and implements training programs and supporting materials for employee education and development.
  • Develop policies and procedures to meet new or changing conditions within the department.  Ensure consistency among sites in quality policies and practices. Interface with necessary stakeholders across the network to obtain alignment and implement corrective action measures.
  • Sets the short term and long term tactical and strategic vision at the site maximizing inventory accuracy with a focus on high level customer service and operational excellence.
  • Reviews existing operation to determine what improvements can be made to areas, which allow for cost reduction, increased speed, and improved customer service.
  • Leads a multitude of projects to optimize cost of operations while improving quality, accuracy and service to internal and external customers.
  • Leads teams in ways to drive a safe working environment for employees and maximize employee engagement throughout the operation, and ensures that site remains proper health & security environment.
  • Prioritizes system needs, details expectations and system specifications changes and recommends timetables for installation / implementation, which lessen any negative impact associated with the change.
  • Ensure and cover MOD shifts. (Manager on duty). High level of overall operation knowledge is needed to act as an overall responsible on weekends and bank holidays.


  • Associates or Bachelor’s Degree required, Master’s Degree preferred
  • Excellent knowledge and experience (5+ years) in leading large scale distribution operations, specifically in the direct to customer distribution arena, plus experience leading leaders in similar operations.
  • Excellent knowledge and experience (5+ years) in leading returns area of distribution operations including inventory control, analysis, and systems.
  • Experience (3+ years) with multiple operation inventory or quality control.
  • Experience (3+ years) with coordination and flow of product from warehouse/distribution locations to broadcast and content sets to support live show and product content development.
  • Strong financial background, including financial analysis, inventory accounting, cost accounting, internal audit, and related financial functions.
  • Detailed experience in distribution systems including design and configuration of warehouse management systems, their implications to overall inventory accuracy and with production bonus system and flexible worktime models.
  • Excellent skills in leadership of people to balance objectives of a great employee experience, customer experience, and financial performance.
  • Strategic thinking and planning skills to best optimize network resources and understand how to drive change to improve performance and service levels.
  • Excellent knowledge and experience in budgeting, financial management, and labor planning and optimization. 
  • Ability to lead projects and initiatives to drive cost savings and/or improve service to our customers through network and process improvements in coordination with our DCs, vendors, and transportation partners.
  • Subject matter expert in quality and operational controls, internal controls auditing, process improvement, organization and operations flow design, and distribution systems.
  • Excellent performance in engagement, leadership, culture behavior, decisiveness, cost awareness, customer orientation, loyalty, sense of responsibility, organizational talent, conceptual, initiate and “live” change.


About HSN, Inc.

HSN, Inc., is a leading interactive entertainment and lifestyle retailer, offering a curated assortment of exclusive products and top brand names to its customers. HSN incorporates entertainment, inspiration, personalities and industry experts to provide an entirely unique shopping experience. At HSN, customers find exceptional selections in Health & Beauty, Jewelry, Home/Lifestyle, Fashion/Accessories, and Electronics. HSN broadcasts reach approximately 90 million households (with live programming 364 days per year) and its website — features more than 50,000 product videos. Mobile applications include HSN apps for iPad, iPhone and Android. Visit to learn more. HSN, Inc., founded 40 years ago as the first shopping network, is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ: QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, “Qurate Retail Group”), as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is #1 in video commerce, #3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer).

For more information, visit For more information, please visit, or follow @HSN on Facebook, Twitter and Instagram.


As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at for assistance.

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