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Operations Manager, 2nd Shift - Piney Flats Distribution

Job ID R39487 Date posted 09/27/2019

As an Operations Manager you will be responsible to provide focus to department/s and lend visible support to projects, goals and change management. We are looking for a leader with drive and initiative. An individual with strategic vision and outstanding people skills.

Job Description Details

Responsibilities include but are not limited to:

  • Provides direction and management of overall activities within fulfillment departments containing multiple teams and multiple shifts

  • Insure necessary resources are secured and available for team to achieve unit goals

  • Conduct daily interaction with supervisors to provide feedback on unit performance and progress towards goals

  • Observe team production/accuracy data and provide guidance to supervisors in establishing new goals

  • Provide focus to department/s and lend visible support to projects, goals and change management

  • Overall responsibility for understanding and meeting performance metrics to include developing/supporting the operations budget and identifying financial variances and the business/performance metrics that drive them

  • Identify and analyze root cause and effect and develop/execute action plans and decisions

  • Building business improvement teams, develop solution seeking environment that is engaged in process improvement

  • Ability to develop Fulfillment Center strategy through knowledge of business and direction while also supporting/understanding corporate vision and goals

  • Strong cross-functional understanding and ability to work with counterparts across company and within Fulfillment center to identify best business solutions and drive customer service

  • Strong understanding of WMS system functionality and test/identify new applications/processes in order to identify system capabilities and future benefits

  • Foster motivational environment based upon HSN values

  • Develop processes and procedures that improve efficiency within department and across DC areas/sites

  • Decision maker for issues such as: shift changes, overtime, re-alignment of positions, merit, terminations, labor allocation and in meeting financial goals

  • Coach and assist supervisors in handling disciplinary actions, conflict resolution, terminations and development of employees

  • Recommend purchase of equipment or equipment upgrades to increase efficiency

  • Manage projects

Minimum Requirements:

  • Ability to motivate, foster teamwork and provide positive reinforcement within DC site

  • Advanced knowledge of computer software including excel, outlook and WMS

  • Extensive knowledge of business and financial plans

  • Ability to analyze complex data

  • Ability to manage multiple teams and provide a positive learning environment

  • Excellent management and project management skills

  • Background in strategic planning

  • Strong understanding of HSN business

  • 7 + years fulfillment/distribution experience with at least 4 in a leadership role

  • BA/BS degree or equivalent

About HSN, Inc.

HSN, Inc., is a leading interactive entertainment and lifestyle retailer, offering a curated assortment of exclusive products and top brand names to its customers. HSN incorporates entertainment, inspiration, personalities and industry experts to provide an entirely unique shopping experience. At HSN, customers find exceptional selections in Health & Beauty, Jewelry, Home/Lifestyle, Fashion/Accessories, and Electronics. HSN broadcasts reach approximately 90 million households (with live programming 364 days per year) and its website — features more than 50,000 product videos. Mobile applications include HSN apps for iPad, iPhone and Android. Visit to learn more. HSN, Inc., founded 40 years ago as the first shopping network, is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ: QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, “Qurate Retail Group”), as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is #1 in video commerce, #3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer).

For more information, visit For more information, please visit, or follow @HSN on Facebook, Twitter and Instagram.


As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at for assistance.

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