Operations Manager - 2nd Shift (4 Day Work Week). Move to Beautiful Piney Flats, TNJob ID R39487 Date posted 09/27/2019
As an Operations Manager you will be responsible to provide focus to department/s and lend visible support to projects, goals and change management. We are looking for a leader with drive and initiative. An individual with strategic vision and outstanding people skills.
Job Description Details
Responsibilities include but are not limited to:
Provides direction and management of overall activities within fulfillment departments containing multiple teams and multiple shifts
Insure necessary resources are secured and available for team to achieve unit goals
Conduct daily interaction with supervisors to provide feedback on unit performance and progress towards goals
Observe team production/accuracy data and provide guidance to supervisors in establishing new goals
Provide focus to department/s and lend visible support to projects, goals and change management
Overall responsibility for understanding and meeting performance metrics to include developing/supporting the operations budget and identifying financial variances and the business/performance metrics that drive them
Identify and analyze root cause and effect and develop/execute action plans and decisions
Building business improvement teams, develop solution seeking environment that is engaged in process improvement
Ability to develop Fulfillment Center strategy through knowledge of business and direction while also supporting/understanding corporate vision and goals
Strong cross-functional understanding and ability to work with counterparts across company and within Fulfillment center to identify best business solutions and drive customer service
Strong understanding of WMS system functionality and test/identify new applications/processes in order to identify system capabilities and future benefits
Foster motivational environment based upon HSN values
Develop processes and procedures that improve efficiency within department and across DC areas/sites
Decision maker for issues such as: shift changes, overtime, re-alignment of positions, merit, terminations, labor allocation and in meeting financial goals
Coach and assist supervisors in handling disciplinary actions, conflict resolution, terminations and development of employees
Recommend purchase of equipment or equipment upgrades to increase efficiency
Ability to motivate, foster teamwork and provide positive reinforcement within DC site
Advanced knowledge of computer software including excel, outlook and WMS
Extensive knowledge of business and financial plans
Ability to analyze complex data
Ability to manage multiple teams and provide a positive learning environment
Excellent management and project management skills
Background in strategic planning
Strong understanding of HSN business
7 + years fulfillment/distribution experience with at least 4 in a leadership role
BA/BS degree or equivalent
About HSN, Inc.
HSN, Inc., is a leading interactive entertainment and lifestyle retailer, offering a curated assortment of exclusive products and top brand names to its customers. HSN incorporates entertainment, inspiration, personalities and industry experts to provide an entirely unique shopping experience. At HSN, customers find exceptional selections in Health & Beauty, Jewelry, Home/Lifestyle, Fashion/Accessories, and Electronics. HSN broadcasts reach approximately 90 million households (with live programming 364 days per year) and its website — HSN.com features more than 50,000 product videos. Mobile applications include HSN apps for iPad, iPhone and Android. Visit corporate.hsn.com to learn more. HSN, Inc., founded 40 years ago as the first shopping network, is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ: QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, “Qurate Retail Group”), as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is #1 in video commerce, #3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer).
As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.com for assistance.
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