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Director of Fulfillment Operations - Piney Flats Distribution

Job ID 0816877 Date posted 10/11/2017

Business Unit Summary

The HSN Piney Flats, Tennessee fufillment center works behind the scenes to ensure our customers receive the right product quickly and efficiently. This 24 hour operation offers employees the chance to work in a state-of-the-art automated distribution environment.

A Day in the Life

The Director of Operations is responsible for the day to day operational activities of fulfillment center, including compliance with all policies and procedures, development of staff and department performance metrics.

  • Provide leadership and direction of overall activities within a fulfillment center containing multiple teams and shifts
  • Conduct daily interaction with with management staff to provide feedback on unit performance and progress towards goals
  • Overall responsibility for understanding and meeting performance metrics to include developing/supporting the operations budget and identifuing financial variances and the business/performance metrics that drive them
  • Strong cross-functional understanding and ability to work with counterparts across company and vendors to identify best business solutions and drive customer services
  • Strong understanding of WMS system functionality and test/identify new applications/processes in order to identify system capabilities and future benefits
  • Decision maker for issues such as shift changes, overtime, re-alignment of positions, merit, terminations, labor allocation, and in meeting financial goals
  • Coach and assist managers in handling disciplinary actions, conflict resolution, terminations and development of employees

Keys to Success

At HSN, if you are Agile, Innovative, Pioneering, Dynamic, Boundaryless, Passionate, Customer-Centric, Collaborative, and Results-Focused, you will love it here!

Must Haves
  • Bachelor Degree or equivalent
  • Minimum of 7 years of leadership experience in a distribution 
  • Experience with computerized maintenance management systems
  • Extensive knowledge of business and financial plan

HSN’s unique blend of Retail, Television and eCommerce create a one-of-a-kind working environment.  Our employees enjoy a competitive benefit program including health and retirement plans, merchandise discounts, volunteer days, and more.  We encourage growth and development across the company.  Most importantly, we have fun.  Follow HSN Careers on Facebook, Twitter and LinkedIn. 


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About HSN, Inc.

HSN, Inc. (Nasdaq:HSNI) is a $4 billion interactive multichannel retailer with strong direct-to-consumer expertise among its two operating segments, HSN and Cornerstone. HSNi offers innovative, differentiated retail experiences on TV, online, via mobile devices, in catalogs, and in brick and mortar stores. HSN, a leading interactive multichannel retailer which offers a curated assortment of exclusive products combined with top brand names, now reaches approximately 94 million homes (24 hours a day, seven days a week, live 364 days a year) offers a differentiated digital experience by leveraging content, community and commerce. In addition to its existing media platforms, HSN is the industry leader in transactional innovation, including services such as HSN Shop by Remote®, the only service of its kind in the U.S., the HSN Shopping App for mobile handheld devices and HSN on Demand®. Cornerstone comprises leading home and apparel lifestyle brands including Ballard Designs®, Frontgate®, Garnet Hill®, Grandin Road®, and Improvements®.  Cornerstone distributes approximately 325 million catalogs annually, operates five separate digital sales sites and operates 14 retail and outlet stores.

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