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Seasonal TN Full Time Work at Home Service

Nashville, Tennessee

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Overview

At HSN you will enjoy a team-focused environment that thrives on innovation and encourages you to be part of a leading interactive entertainment and lifestyle retailer. Our dynamic Customer Service teams establish meaningful connections and confidently drive accurate and appropriate resolutions to problems with customer orders, accounts or other aspects of the customer experience. Team Members also work to ensure we create a stable operating environment and increase business productivity.

At HSN, if you are Agile, Innovative, Pioneering, Dynamic, Boundaryless, Passionate, Customer-Centric, Collaborative, and Results-Focused, you will love it here!

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Success Profile

Check out the top traits we're looking for and see if you have the right mix.

  • Communicator
  • Enthusiastic
  • Good Listener
  • Problem-Solver
  • Technologically Savvy
  • Understanding

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Rewards

  • Employee Discount

  • Paid Training

  • Work At Home

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Responsibilities

HSN Seasonal Position


Starting in September!


Make someone's day everyday!  Shop with our HSN customers by leading them through their sales purchases and suggesting additional products they might enjoy, educating them about HSN products and providing an interaction that is fun and personal.  All calls are with our customers calling us for the opportunity to shop and learn more.

A Day in the Life
  • Field inbound calls from our customers with potential for extended periods of high volume 
  • Maintain a quiet remote work environment free of background noise 
  • Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants 
  • Utilize tone/enthusiasm to provide energy into the customer interaction that will drive sales and customer satisfaction 
  • Responsible for promoting sales - offer alternatives, and closes sales while maintaining rapport with customers 
  • Take personal initiative to achieve goals and objectives 
  • Receptive to coaching and eager to implement developmental suggestions for improving performance 
  • Remain highly engaged in a team environment through team meetings, instant messaging and use of email 
  • Meet all key performance Indicators - Quality, Compliance
  • Committed to adhering to a work schedule (including specified break periods)
  • Other related job duties as assigned
Keys to Success
At HSN, if you are Agile, Innovative, Pioneering, Dynamic, Boundaryless, Passionate, Customer-Centric, Collaborative, and Results-Focused, you will love it here!
Must Haves
  • Must live in the Nashville or surrounding areas within the state of Tennessee  
  • Must have a high school diploma or GED equivalent 
  • Standard telephone service (analog landline) (615 or 931 area code) with a wired jack near your computer  
  • Work At home phone number must be the home residence 
  • Telephone Headset 
  • Previous experience in sales or customer service 
  • Strong PC skills to include: Internet, Microsoft Windows and Outlook 
  • Strong organizational, detail orientation and follow through skills 
  • Strong communication skills and a desire to make customers happy 
  • Ability to connect with the customer and bring excitement to the call
System Requirements

Our Work at Home Representatives are asked to have and maintain all necessary system requirements to ensure a good experience for our customers.  Most home computers and bundled services will meet the required specifications – a full spec list will be provided after your interview. Here are a few of them:
  • Computer and headset compatible with HSN specifications. 
  • High speed internet connection. For the sake of call quality, satellite, broadband, wireless or dial up services are not an option. 
  • Standard copper line phone service from a local phone company or bundled service from your internet provider.

Why HSN

HSN’s unique blend of Retail, Television and eCommerce create a one-of-a-kind working environment.  Our employees enjoy a competitive benefit program including health and retirement plans, merchandise discounts, volunteer days, and more.  We encourage growth and development across the company.  Most importantly, we have fun.  Follow HSN Careers on Facebook, Twitter and LinkedIn. 

 

 

About HSN:

HSN is a leading interactive entertainment and lifestyle retailer, offering a curated assortment of exclusive products and top brand names to its customers. HSN incorporates entertainment, inspiration, personalities and industry experts to provide an entirely unique shopping experience. At HSN, customers find exceptional selections in Health & Beauty, Jewelry, Home/Lifestyle, Fashion/Accessories, and Electronics. HSN broadcasts reach approximately 90 million households (with live programming 364 days per year) and its website — HSN.com features more than 50,000 product videos. Mobile applications include HSN apps for iPad, iPhone and Android. HSN, Inc., founded 40 years ago as the first shopping network, is a wholly owned subsidiary of Liberty Interactive Corporation and is attributed to the QVC Group tracking stock (NASDAQ: QVCA, QVCB).  For more information, please visit http://corporate.hsn.com/newsroom/, or follow @HSN on Facebook and Twitter.

 

 

About the QVC Group 

The QVC Group consists of eight leading retail brands: QVC, HSN, zulily, Ballard Designs, Frontgate, Garnet Hill, Grandin Roan, and Improvements. The QVC Group has 27,000 team members in the US, the UK, Germany, Japan, Italy, France, Poland, and China. Visit the QVC Group webpage to learn more.

 

About Qurate Retail, Inc.

 

Qurate Retail, Inc. (NASDAQ: QRTEA, QRTEB) is comprised of eight leading retail brands – QVC, HSN, zulily, Ballard Designs, Frontgate, Garnet Hill, Grandin Road and Improvements (collectively, “Qurate Retail Group”) – all dedicated to providing a ‘third way to shop,’ beyond transactional ecommerce or traditional brick-and-mortar stores. Globally, Qurate Retail Group is #1 in video commerce, reaching approximately 370 million homes worldwide via 16 television networks and multiple ecommerce sites, social pages, mobile apps, print catalogs, and in-store destinations, and is #3 in ecommerce in North America and #3 in mobile commerce in the US. Qurate Retail, Inc. also holds minority interests in ILG and FTD as well as various green energy investments.

 

 

 

About Qurate Retail Group

 

Qurate Retail Group comprises eight leading retail brands — QVC, HSN, zulily, Ballard Designs, Frontgate, Garnet Hill, Grandin Road and Improvements — all dedicated to providing a ‘third way to shop,’ beyond transactional ecommerce or traditional brick-and-mortar stores. Globally, Qurate Retail Group is #1 in video commerce, reaching approximately 370 million homes worldwide via 16 television networks and multiple ecommerce sites, social pages, mobile apps, print catalogs, and in-store destinations. Qurate Retail Group is #3 in ecommerce in North America and #3 in mobile commerce in the US (according to Internet Retailer). Qurate Retail Group combines the best of retail, media and social to curate products, experiences, conversations and communities for millions of highly discerning shoppers -- bringing joy, inspiration and humanity to shopping. Qurate Retail Group also curates large audiences, across multiple platforms, for thousands of brand vendors. Headquartered in Westchester, PA,Qurate Retail Group has 27,000 team members in the US, the UK, Germany, Japan, Italy, France, Poland and China. For more information, visitwww.qurateretailgroup.com.

 

Qurate Retail, Inc. (NASDAQ: QRTEA, QRTEB) includes the Qurate Retail Group portfolio of brands as well as other minority investments.

 

 

 


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