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Bilingual Work At Home Full Time Customer Service Representative (Daytona Beach)

Job ID 0816451 Date posted 08/23/2017

The Bilingual Customer Service Representative is a front line service professional and brand representative for HSN. By establishing meaningful connections and confidently driving to accurate and appropriate resolutions to problems with customers’ orders, accounts, or other aspects of the customer experience, the Bilingual Customer Service Representative builds customer loyalty and increases brand value with each and every phone interaction.

A Day in the Life

  • Field English and Spanish inbound Customer Service and HSN.Com support calls with potential for extended periods of high volume
  • Take sales calls and offer required upsells – making compelling offers, presenting appropriate alternatives when necessary, and asking for the sale
  • Demonstrate passion and enthusiasm for customer care excellence, maintaining focus and positivity while resolving challenging or complex problems
  • Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants
  • Make confident decisions and take meaningful and appropriate action using available tools and resources according to SOPs
  • Troubleshoot problems encountered within the customer digital self-service experience
  • Take personal initiative to achieve goals and objectives
  • Meet all key performance Indicators - Quality, Average Handle Time and Schedule Compliance
  • Other related job duties as assigned

Keys to Success

At HSN, if you are Agile, Innovative, Pioneering, Dynamic, Boundaryless, Passionate, Customer-Centric, Collaborative, and Results-Focused, you will love it here!

Must Haves
  • English/Spanish fluency
  • Must live in Hernando, Pasco, Sumter, Citrus, Polk, Hardee, Desoto, Manatee, Sarasota, Orange, Seminole, Brevard, Volusia, or Osceola Counties within the state of Florida
  • Must have a high school diploma or GED equivalent
  • Standard telephone service (analog landline) (552, 727, 352, 863, 941, 321, 386, or 407 area code) with a wired jack near your computer
  • Must have a high school diploma or GED equivalent
  • Previous experience in sales or customer service
  • Strong PC skills to include: Internet, Microsoft Windows and Outlook
  • Strong organizational, detail orientation and follow through skills
  • Strong communication skills and a desire to make customers happy
  • Ability to connect with the customer and bring excitement to the call

System Requirements


Our Work at Home Representatives are asked to have and maintain all necessary system requirements to ensure a good experience for our customers. Most home computers and bundled services will meet the required specifications – a full spec list will be provided after your interview. Here are a few of them:

  • Computer and headset compatible with HSN specifications.
  • High speed internet connection. For the sake of call quality, satellite, broadband, wireless or dial up services are not an option.
  • Standard copper line phone service from a local phone company or bundled service from your internet provider.
Why HSN


HSN’s unique blend of Retail, Television and eCommerce create a one-of-a-kind working environment.  Our employees enjoy a competitive benefit program including health and retirement plans, merchandise discounts, volunteer days, and more.  We encourage growth and development across the company.  Most importantly, we have fun.  Follow HSN Careers on Facebook, Twitter and LinkedIn.  www.hsn.com/careers 
To learn more, visit http://www.hsn.com/careers

 
About HSN, Inc.

HSN, Inc. (Nasdaq:HSNI) is a $4 billion interactive multichannel retailer with strong direct-to-consumer expertise among its two operating segments, HSN and Cornerstone. HSNi offers innovative, differentiated retail experiences on TV, online, via mobile devices, in catalogs, and in brick and mortar stores. HSN, a leading interactive multichannel retailer which offers a curated assortment of exclusive products combined with top brand names, now reaches approximately 94 million homes (24 hours a day, seven days a week, live 364 days a year). HSN.com offers a differentiated digital experience by leveraging content, community and commerce. In addition to its existing media platforms, HSN is the industry leader in transactional innovation, including services such as HSN Shop by Remote®, the only service of its kind in the U.S., the HSN Shopping App for mobile handheld devices and HSN on Demand®. Cornerstone comprises leading home and apparel lifestyle brands including Ballard Designs®, Frontgate®, Garnet Hill®, Grandin Road®, and Improvements®.  Cornerstone distributes approximately 325 million catalogs annually, operates five separate digital sales sites and operates 14 retail and outlet stores.


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