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Customer Care

This team is the heartbeat of our company. They provide best-in-class customer service 24/7. Their in depth knowledge of our products and policies create lasting relationships with our customers.

The HSN Customer Care team is at the center of our business providing sales and customer service support to our customers. This team focuses on providing best-in-class service and creating a genuine connection and experience for each customer they interact with... LEARN MORE

This team excels and has been consistently recognized as a leader among the top retailers for customer satisfaction in the Foresee survey and was ranked among the top 20 retailers in the NRF Foundation/American Express Customer’s Choice survey.

Customer Care includes employees working on site in our corporate headquarters as well as those who work from home locally in St. Petersburg, FL, Nashville, TN and Roanoke, VA. In addition to the core sales and service departments, the team is made up of extensive support segments responsible for providing coaching to enhance customer interactions, education and communication that instills in-depth knowledge of HSN’s products and policies and the technical and operational support that ensures the business functions efficiently.

The leaders of this great team are passionate about employee engagement and sponsor a number of programs that encourage and react to employee feedback to ensure a fun and motivating work environment. It’s no surprise that many Customer Care employees can boast tenure decades long and diverse career paths throughout the organization in various departments and multiple levels of leadership.

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